At Simon Explorers, we aim to make your experience satisfying. If you’re not fully happy with your purchase, we’re here to help.

1. Return Window

Returns are accepted within 7 days of receiving your order. Returned items must be:

  • Unused and in original condition
  • In original packaging with tags and accessories

Returns beyond the 7-day window may not be accepted.

2. Refund Method

We only offer cash refunds for eligible returns, as we operate on a Cash on Delivery (COD) basis. Once the returned item is received and inspected, we will arrange a cash refund.

3. How to Request a Return

To request a return, email us at:
📧 [email protected]
Please include:

  • Your name
  • Order details
  • Reason for return
  • Photo(s) if applicable

We will guide you through the next steps.

4. Non-Returnable Items

Items marked as non-returnable (e.g., custom items, personal gear) cannot be returned or refunded.

5. Contact Us

Questions about this policy? Email us at:
📧 [email protected]